---
title: "FAQ: pocket WiFi rental in Morocco"
description: "Rent A Phone FAQ: Maroc Telecom 4G, €4.90 a day with a 2-day minimum, €50 deposit held but not charged, card payment in euros, free delivery in Marrakech."
image: "https://rentaphone.ma/wp-content/uploads/2025/08/X-102.gif"
dateModified: "2026-11-10"
---

Source: https://rentaphone.ma/en/frequently-asked-questions/
Updated: 2026-11-10
Language: en

# Frequently asked questions

## FAQ

**Which network does the Rent A Phone router use?**
The router runs only on the Maroc Telecom 4G network: it does not switch to Orange or inwi. Maroc Telecom states that its 4G covers 99% of the population (2025 annual report, operator figure). Operator details are on our page about mobile network coverage in Morocco.

**How much does the router rental cost?**
€4.90 per day per router, unlimited data included, with a 2-day minimum. Optional extras: power bank at €1.90 per day and car phone holder at €0.90 per day. Delivery and collection in Marrakech are free.

**Is there a security deposit?**
Yes, €50 per router. After payment, a card hold is placed through Swikly: the amount is not charged, and the hold is released when the router is returned.

**How do I pay?**
You pay online by card, in euros, through Stripe, at the end of the booking. Cash and dirham payments are not accepted. Your booking confirmation is sent by email.

**Where do you deliver the router?**
In Marrakech only: to your hotel, riad, Airbnb or wherever you’re staying. Delivery and collection are free. We have no shop and no pick-up point.

**I arrive in Casablanca or another city. What can I do?**
We do not deliver outside Marrakech. If your trip goes through Marrakech, you can receive the router when you arrive in the city and then take it on day trips or a road trip: it works wherever Maroc Telecom 4G is available, but it is returned in Marrakech. If you are not going to Marrakech, a local SIM card or a Morocco eSIM will be simpler.

**How do delivery and return work?**
You book online in 3 steps: dates, your details and address in Marrakech, then accessories and acceptance of the terms, before payment. The courier hands you the ready-to-use router at the time you chose and comes back to collect it at the end of the rental, at the address you gave. The full process is on our page how to rent a Wi-Fi router in Morocco.

**How many devices can I connect?**
Up to 10 devices at the same time: phones, tablets, laptops. The battery lasts up to 8 hours; for a long day out, the optional power bank keeps it going.

**Does the router work outside Marrakech?**
It works wherever the Maroc Telecom 4G network is available, in town and on your day trips. In the mountains or the desert, the connection depends on whether that network reaches the spot where you are. The router is delivered and returned in Marrakech.

**What speed can I expect?**
The router is a 4G model (TP-Link, LTE Cat 4) rated up to 150 Mbps in theory. In real use, Opensignal (April 2026 report, January to March 2026 data) measured a typical download speed of 27.5 Mbps on Maroc Telecom. Speed varies with location and network load.

**Is 5G available in Morocco, and does the router use it?**
5G was launched in Morocco on 7 November 2025 by Maroc Telecom, Orange and inwi. The router we rent is a 4G model: it does not use 5G. For comparison, Ookla measured a median mobile download speed of 69.7 Mbps in Morocco in August 2026, on phones, across all networks and including 5G.

**Why rent a router instead of buying a local SIM card?**
A prepaid SIM card is cheap, but you need an unlocked phone, a shop and your passport, which is required to register the line. It serves one phone. The router is delivered ready to use in Marrakech and shares 4G with up to 10 devices, without touching the SIM card in your phone.

**Is an eSIM a better alternative?**
Sometimes, yes. If you travel alone with a compatible phone, a local eSIM can cost less: Maroc Telecom offered 20 GB for 30 days at about €11 (operator page as seen in August 2026), and Orange advertises its unlimited Marhaba eSIM from about €11. The router makes more sense when several people or devices need to connect, or when a phone does not support eSIM. See our guide to eSIM in Morocco.

**Why not just use my roaming plan?**
Roaming prices depend on your carrier and your plan: check the roaming rate for Morocco before you leave. Morocco is not in the European Union, so EU “roam like at home” rules do not apply there. With the router, the price is fixed: €4.90 per day, unlimited data.

**Can you buy a SIM card in Morocco, including at the airport?**
Yes. Maroc Telecom, Orange and inwi sell prepaid SIM cards in their shops and through resellers. Wherever you buy one, an ID document (a passport for travellers) is required. If you would rather not look for a shop when you land, we deliver the router to your hotel, riad or Airbnb in Marrakech.

**Which operator should I choose for a SIM card in Morocco?**
The three operators are close on speed. Opensignal (April 2026 report) measured typical download speeds of 27.5 Mbps on Maroc Telecom, 23.7 Mbps on Orange and 22.8 Mbps on inwi. Maroc Telecom states 99% 4G population coverage; it is also the network our routers use.

**Do I need to change the SIM card in my phone?**
No. We only rent the router: you connect your phone to its Wi-Fi and keep your usual SIM card in place. Turn off mobile data on your phone if you do not want to use your carrier’s roaming.

**How can I reach you, and what are your hours?**
Our customer service answers 7 days a week, from 9 am to 6 pm, in French and English: on WhatsApp at +212 6 23 11 25 18 or by email at contact@rentaphone.ma. Customers rate us 5.0/5 from 52 Google reviews (October 2026). To book: booking page.


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