---
title: "The WiFi Router: How to Use, Charge and Troubleshoot It"
description: "How to use the pocket WiFi router you rent in Morocco: switch on, connect 10 devices, read the lights, make 8 h of battery last, fix common issues, return it."
image: "https://rentaphone.ma/wp-content/uploads/2025/12/Pocket-wifi-in-Morocco.jpg"
dateModified: "2026-10-02"
---

Source: https://rentaphone.ma/en/the-wifi-router/
Date: 2025-03-10
Updated: 2026-10-02
Language: en

- Blog

- The WiFi router

# The WiFi Router: Everyday User Guide

Updated on 2 October 2026 · 7 min read

Have you just received your pocket WiFi router, or do you want to know what to expect before booking? This page covers the everyday basics: switching it on, connecting your devices, reading its lights, making the battery last, fixing small problems and handing it back at the end of your stay. Everything here applies to the TP-Link 4G router that Rent A Phone rents in Marrakech.

The essentials

- Long press on the power button, a short wait, then join the WiFi with the network name and password supplied.

- Up to 10 devices at the same time, sharing the available speed.

- No screen: the router’s status shows on its indicator lights.

- Up to 8 hours of battery: charge it every night and add a power bank for long days.

- If something goes wrong: restart, move closer to a window, disconnect unused devices, then contact customer service (7 days a week, 9 am to 6 pm).

Pocket WiFi in Marrakech

Maroc Telecom 4G router: €4.90 a day (2-day minimum), up to 10 devices, delivered and collected free of charge at your accommodation in Marrakech, 9 am to 6 pm.

Book onlineCard payment in euros.

In this article

- On delivery: the first steps

- Switching the router on and off

- Connecting your devices

- Reading the lights (the router has no screen)

- Charging and making the battery last

- Where to put the router for a better signal

- Troubleshooting common problems

- Travelling outside Marrakech

- Returning the router

- Questions about using the router

## On delivery: the first steps

The router is handed to you in person in Marrakech, at your hotel, riad, Airbnb or wherever you’re staying, together with any extras you chose when booking (power bank, car phone holder). Use that moment to switch it on in front of the courier, check that the lights come on and connect a first phone. Keep a note of the WiFi network name and password supplied with the router, for example as a photo: you will need them for every new device.

If you have a question about how to use it, this is the right time to ask. After that, customer service answers 7 days a week, from 9 am to 6 pm.

## Switching the router on and off

- On: press and hold the power button for a few seconds until the lights come on.

- Wait for the network: give the router time to find Maroc Telecom’s 4G network and start its WiFi. As long as the lights are not steady, it is still connecting.

- Off: same gesture, a long press on the button. Switch it off when nobody is using it (during a meal, at night) to save battery.

## Connecting your devices

- On your phone, tablet or laptop, open the WiFi settings.

- Select the router’s network name in the list.

- Enter the password supplied.

- Open a web page to check that everything works.

You can connect up to 10 devices at the same time. Your SIM card stays in your phone, so you remain reachable on your usual number for calls and texts while your data goes through the router. To avoid using roaming data by mistake, turn off “mobile data” or “data roaming” on your phone during your stay if your plan does not cover Morocco.

Data is unlimited, but speed is shared. Automatic photo backups, app updates and high-definition streaming on several screens use a lot of bandwidth: run them in the evening, when you don’t need a fast connection for anything else.

## Reading the lights (the router has no screen)

The router shows no figures and no menus: it indicates its status through small indicator lights on the front. They tell you the essentials: whether it is on, whether it has a mobile signal, whether its WiFi is running and how much battery is left. Get into the habit of checking them when you switch it on: a light that stays off or keeps blinking for a long time is the first clue when something is wrong. There is no data counter, and that is normal: data is unlimited.

## Charging and making the battery last

The battery lasts up to 8 hours of use. That time drops when many devices are connected, when people watch videos, or when the signal is weak, because the router then has to work harder.

- Charge it every night with a USB charger, like a phone.

- For a full day out (excursion, hike, long drive), add a power bank to your rental: €1.90 per day.

- Switch it off during long breaks.

- Do not leave it in direct sun, on a car dashboard or at the bottom of an overheated bag: heat wears out batteries.

## Where to put the router for a better signal

The router receives 4G the same way a phone does, so whatever blocks your phone’s signal blocks the router’s too. Thick riad walls, basements and windowless rooms reduce the signal.

- Indoors, place it near a window, upstairs rather than on the ground floor; in a riad, the roof terrace or a room opening onto the courtyard often gets better reception.

- Out and about, keep it in an outer pocket of your bag rather than at the bottom, away from metal objects.

- In the car, put it near a window, out of direct sunlight.

- Stay within a few metres of the router: WiFi is a short-range network. If your group splits up, whoever walks away loses the connection.

## Troubleshooting common problems

- The phone is connected to the WiFi but nothing loads: the router may have lost the 4G network. Switch it off, wait a few seconds and switch it back on. In a remote spot, move closer to a window or to open ground.

- The WiFi network does not appear: check that the router is on and charged, then restart it. On your phone, turn WiFi off and on again.

- The password is refused: check capital letters and numbers, or delete the saved network (“forget this network”) and connect again.

- The connection is slow: disconnect unused devices, pause backups and updates, and move the router.

- The router does not switch on: plug it in for at least a few minutes before trying again; the battery may be empty.

If nothing works, contact Rent A Phone’s customer service through the contact page: it answers 7 days a week, 9 am to 6 pm, in English and French.

## Travelling outside Marrakech

The router works wherever Maroc Telecom’s 4G reaches. The operator states that its 4G covers 99 % of Morocco’s population (2025 annual report, the operator’s own figure). Cities and main roads are well covered; some desert camps and Atlas valleys have weak or no signal. Before you go, download offline maps and read our article on phone signal in the Moroccan desert. The router does not use 5G: it is a 4G model.

## Returning the router

At the end of the rental, the router is collected free of charge in Marrakech, from your hotel, riad, Airbnb or wherever you’re staying, before you leave. Hand it back with its extras (power bank, car holder if rented). There is no drop box and no shop: the hand-over is in person. The €50 deposit, which was only held on your card and never charged, is then released.

Don’t have a router yet? Its full specifications are in our article on the best pocket WiFi in Morocco, and you can book it online: €4.90 per day per router, 2-day minimum, unlimited data.

## Questions about using the router

Read next

- What is a pocket WiFi? How it works

- How to rent a WiFi router in Morocco, step by step

- Getting online the moment you land in Morocco

Unlimited 4G on the Maroc Telecom network, delivered free in Marrakech, no subscription.

## FAQ

**How long does the router battery last?**
Up to 8 hours of use per charge. It is less with many connected devices or a weak signal; charge it every night and take a power bank for long days.

**How many devices can I connect?**
Up to 10 at the same time: phones, tablets, laptops, e-readers. They share the available speed, so turn off WiFi on devices you are not using.

**My phone is connected but the internet does not work. What should I do?**
Restart the router and wait until its lights are steady. If the problem continues, move to a window or open ground, then contact customer service (7 days a week, 9 am to 6 pm).

**Can I take the router outside Marrakech?**
Yes, it works wherever Maroc Telecom 4G reaches, on day trips and road trips. It is, however, delivered and collected only in Marrakech.

**Do I need to change the SIM card in my phone?**
No. The Maroc Telecom SIM card is inside the router. Your phone keeps its SIM and number and simply connects to the router’s WiFi.

**How does the return work?**
The router is collected free of charge at your hotel, riad or Airbnb before you leave, together with its extras. The €50 deposit, never charged, is then released.


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